FAQ

For Kinsta NGINX Hosting, you need to be able to contact the host to add the hidemywp.conf in the nginx.conf file for your site.

We have customers who use Hide My WP Ghost with Kinsta hosting, but it does require you to contact support and for them to be willing to make the changes in the nginx.conf file.

We’ve tested BuddyBoss without any issue but not the App. We recommend letting the REST API path unchanged and NOT disable REST API access when you have remote access to WP REST API.

More details are available here >>

QUESTION: Let’s say an agency offers this premium plugin as part of the service being provided. Will your team be able to directly support this agency’s clients for any technical issues or other queries?

Whether you choose to install Hide My WP Ghost on your personal sites or a client’s site, YOU will be our customer and you will get support from us as long as you have an active subscription – for all sites connected to your account.

However, we don’t provide direct support for your agency’s clients.

With whitelabel, we also allow the option to customize the link that usually sends to our Knowledge Base (so that it doesn’t show our branding).

But you can choose to leave that as is, and provide access to our extended Knowledge Base as support to help your customers.

QUESTION: In case I sell my website does my Hide My WP Ghost licensing transfer to the new owner or does the new owner have to buy their own license?

It is possible to change the email address associated with your account. Therefore, you can change it so that it would be the email address of the new owner, if you want.

However, we don’t have a license transfer system.

Yes, support is included as long as you have an active subscription.

However, note that we only provide direct support to you, our customer. But we don’t provide direct support to your agency’s clients, in case you install Hide My WP Ghost on clients’ sites, for example.

We prioritize offering premium support, and we do our best to respond to all support requests as soon as possible (you can typically expect to receive a response within 24-48 hours – during business days).

In case you bought a plan with limited websites, it’s important to know this:

The number of websites associated with a plan refers to active installs (maximum numbers of sites on which you can use the plugin AT THE SAME TIME).

For example: if you get the Ghost 5 PLAN (5 websites), you can have Hide My WP Ghost installed on a maximum of 5 websites at the same time.

However, in case you later decide that you NO longer need to use the plugin on one of those websites, you will be able to remove that website from your account.

This will free up space for a new website.

Want unlimited sites? Then be sure to check out the Ghost ALL plan for Hide My WP Ghost. More details here >>

There won’t be any issues if, for any reason, you decide to stop using Hide My Ghost on your site.

All settings are reversible. When you Deactivate Hide My WP Ghost, all settings will revert and when you delete the plugin, it will be like it was never there in the first place.

Your site(s) will be returned to their exact state before Hide My WP Ghost was installed.

Question: Can I manage my client website by disabling the plugin in the future in a management portal? Or I need to log in to the client site and delete the plugin?

You can manage this from your cloud dashboard and disable access from the SaaS side of Hide My WP Ghost (the cloud app for it).

In the Connected Websites list from your Cloud account, where you see all connected sites, you can delete a site from the list. That will remove their access. There’s no need to log in to the clients’ websites to do this.

The plugin inside their WordPress will tell those customers they need to re-connect and they won’t be able to use it.

RELATED QUESTION: If we delete the website from the main dashboard (Cloud), what happens to the setting and configurations of the installed website? Are they are to retrieve back the same setting if they reactivate the license token? Or do they need to manually perform the import/export method to retain the existing configuration?

To retain an existing configuration – the user will need to use the Backup and Restore method.

Note! If the user didn’t delete the plugin: once the plugin is activated, the user will also see a message to Restore Settings in Hide My WP > Change Paths. If that message doesn’t appear, settings can be restored using Hide My WP > Backup / Restore.

For more details about whitelabel setup, please check out this resource >>

QUESTION: Is it possible to have custom footprints? You provide Joomla, Drupal, and some others, is it possible to make a custom one?

No, this is not possible. This is because CMS detectors know to look for specific headers to detect which CMS a site is using (which we add to simulate Joomla and Drupal).

It’s impossible to make a detector show a Custom generator if it doesn’t already exist in its database.

However, you can add a custom generator name if you hook the Hide My WP Ghost emulator field. This can be done if you add in the theme functions.php file this line:

add_filter('hmwp_emulate_cms', function(){
  return 'Custom Generator';
});

Note! Change the custom generator with a known CMS footprint so that the theme detectors can identify it.

No, Hide My WP Ghost doesn’t add any code into WordPress core files and it will rollback everything when you deactivate the plugin.

The rewrite rules are added in .htaccess file for Apache and will show you the rules you need to add on NGINX servers and Windows servers.