What are your terms for providing support if I install HMWP Ghost on a client’s site?
QUESTION: Let’s say an agency offers this premium plugin as part of the service being provided. Will your team be able to directly support this agency’s clients for any technical issues or other queries?
Whether you choose to install Hide My WP Ghost on your personal sites or a client’s site, YOU will be our customer and you will get support from us as long as you have an active subscription – for all sites connected to your account.
However, we don’t provide direct support for your agency’s clients.
With whitelabel, we also allow the option to customize the link that usually sends to our Knowledge Base (so that it doesn’t show our branding).
But you can choose to leave that as is, and provide access to our extended Knowledge Base as support to help your customers.