What Are WP Ghost’s Support Terms for Agency Client Sites?

WP Ghost support goes to the account holder, not to end clients. If you install WP Ghost on a client’s site as part of your agency service, you are the customer and you get support directly for all sites connected to your account. Your clients don’t contact WP Ghost support, you do. This page explains how it works, what options you have for supporting your own clients, and how whitelabeling fits in.

Who Gets Support When I Install WP Ghost on a Client’s Site?

You do. Whether you install WP Ghost on your personal sites or on a client’s site, you are the customer. As long as you have an active subscription, you receive support from the WP Ghost team for all websites connected to your account. You submit the ticket, you get the answer, you apply the fix.

WP Ghost does not provide direct support to your agency’s end clients. If a client has a technical issue with the plugin, they contact you (the agency), and you contact WP Ghost support if needed. This is the standard model for agencies using white-label tools.

How Can I Provide Support to My Own Clients?

You have two practical options for helping your clients with WP Ghost-related questions.

The first is to simply leave the WP Ghost Knowledge Base links in the plugin as they are. By default, the plugin links to the WP Ghost Knowledge Base for documentation, tutorials, and troubleshooting guides. Your clients can browse these resources to solve common questions on their own, and you handle anything that requires direct support.

The second is to use the Whitelabel option to replace the Knowledge Base link with your own documentation URL. This way, the plugin sends clients to your support resources instead of the WP Ghost site. Combined with a custom plugin name and logo, your clients never see the WP Ghost brand at all.

What Does Whitelabel Do for Agency Support?

The WP Ghost Whitelabel feature lets you completely rebrand the plugin under your agency’s name and logo. You can customize the plugin name, menu icon, logo, website link, and the Knowledge Base URL. When installed on a client’s site, the plugin looks like your own branded security tool.

With Whitelabel, your clients don’t need to enter an activation token. The plugin automatically connects to your WP Ghost account, so clients never interact with any WP Ghost authentication. This is designed specifically for agencies, freelancers, and developers managing multiple client sites.

If a client deactivates the plugin on their end, it does not affect your other installed plugins or your account. You can manage connected sites from the WP Ghost Dashboard at account.hidemywpghost.com and disconnect individual sites if a client leaves your service.

Frequently Asked Questions

Does my subscription cover support for all my connected sites?

Yes. As long as you have an active subscription, support covers every site connected to your account, whether it’s your own site or a client’s. There’s no per-site support limit. The only condition is that the subscription must be active.

Can my clients submit support tickets to WP Ghost directly?

No. WP Ghost provides direct support only to the account holder (you). Your clients should contact you for any plugin-related issues, and you can escalate to WP Ghost support if needed. This keeps the support channel clear and ensures the person requesting help has the account context to resolve the issue.

What happens if a client deactivates the whitelabeled plugin?

Only that specific site is affected. The client’s site reverts to default WordPress paths, and the license for that site is released. Your other installed plugins and connected sites are not impacted. You can remove the disconnected site from your WP Ghost Dashboard and reassign the license to a different site.

Can I transfer a license to a new site owner if I sell a client’s website?

You can change the email address associated with your account, which effectively transfers ownership. However, this transfers the entire account, not a single site. If you want to transfer just one site, the new owner will need their own WP Ghost license. You can disconnect the site from your account, and the new owner purchases their own subscription.

Does WP Ghost modify WordPress core files?

No. WP Ghost uses server rewrite rules and WordPress filters to change paths and block threats at runtime. No core files, theme files, or plugin files are modified. Deactivating WP Ghost restores all default WordPress paths instantly.