Can I Contact WP Ghost Support About Plugin Compatibility Issues?
Yes. If you find a plugin or theme that does not work correctly with WP Ghost in Safe Mode or Ghost Mode, you can contact support and the team will investigate. WP Ghost has been tested with over 1,000 plugins and themes, and the compatibility list keeps growing. When a conflict is reported, the team works to resolve it, often by releasing a compatibility update in a future version.
Before Contacting Support
You can save time by trying a few quick troubleshooting steps first. Many compatibility issues are caused by caching, server configuration, or a specific WP Ghost setting rather than a true plugin conflict.
Clear all cache. After any WP Ghost path change, clear your caching plugin, server cache, CDN, and browser cache. Stale cache is the most common cause of apparent conflicts.
Test in Safe Mode first. If you are using Ghost Mode and experience an issue, switch to Safe Mode temporarily. Safe Mode applies fewer path changes and includes compatibility settings tested with popular plugins like WooCommerce, Elementor, and major caching tools. If the issue disappears in Safe Mode, the conflict is with a specific Ghost Mode path change, which narrows down the troubleshooting.
Check the REST API and AJAX paths. Many plugin conflicts come from changing the REST API path or the admin-ajax.php path. If a plugin stops working after activating WP Ghost, try reverting the REST API path to the default wp-json and the AJAX path to the default admin-ajax.php in WP Ghost > Change Paths > API Security and Ajax Security. If this fixes the issue, you have identified the specific path that causes the conflict.
Check the compatibility lists. The compatible plugins list and compatible themes list include specific configuration notes for many popular plugins and themes. Your issue may already have a documented solution.
How to Report a Compatibility Issue
If the troubleshooting steps above do not resolve the problem, contact the WP Ghost support team. To help them investigate quickly, include the following in your message: the name and version of the conflicting plugin or theme, which WP Ghost security level you are using (Safe Mode or Ghost Mode), which specific WP Ghost settings you have changed from the defaults, what happens when the conflict occurs (error message, broken functionality, white screen, etc.), and whether the issue stops when you deactivate WP Ghost temporarily.
Premium subscribers receive priority support with typical response times of 24-48 hours during business days. Free users can report issues through the WordPress.org support forum.
Frequently Asked Questions
Will the WP Ghost team fix compatibility issues with third-party plugins?
WP Ghost actively maintains compatibility with popular plugins and themes. When a conflict is reported and confirmed, the team works to release a fix in a future update. WP Ghost includes a dedicated compatibility layer that handles plugin-specific adjustments. You can check the changelog to see compatibility fixes in recent releases.
What if the conflict is with a very niche or custom plugin?
The support team will still investigate and try to find a workaround. In some cases, the conflict may require a change on the other plugin’s side. WP Ghost support can help you identify exactly which setting causes the issue and suggest a configuration that works for both plugins.
Is there a way to exclude a specific plugin from WP Ghost’s path changes?
WP Ghost offers several ways to work around conflicts: you can keep specific paths at their defaults (like REST API or AJAX), use the Whitelist options to allow specific URLs or IPs, or use URL Mapping to handle specific paths. The support team can guide you to the right approach for your situation.
Does WP Ghost modify WordPress core files?
No. WP Ghost uses rewrite rules and WordPress filters. No core files are modified. This means compatibility issues are always configuration-related, never caused by file modifications. Deactivating WP Ghost instantly restores all defaults.